Shipping:

Orders are processed within 1-2

Delivery is expected within 5-9 days.

We offer shipping Worldwide.

• Free Shipping

Change of Address Policy

Customers can change their delivery address by contacting our customer service within 24 hours of placing the order.

Once an order is dispatched, the delivery address cannot be changed.

Customers are responsible for ensuring their address is correct at the time of purchase.

Shipping Cancellation Policy

Orders can be canceled within 24 hours of purchase without incurring any fees.

Once an order has been dispatched, it cannot be canceled.

Customers may return the product after receiving it, subject to our return policy.

Parcels Damaged in Transit Policy

If you find your parcel damaged in transit, please report it to us within 5 business days of receiving the shipment.

We may require photo evidence of the damaged goods to process your claim.

After reviewing the claim, we may offer a replacement, refund, or credit for any items proven to be damaged in transit.

Contact Us

Get in touch with us here. A customer support representative will reach out within 24 hours

Email: support@trycolordrops.com

colordrops
E-Mail: support@trycolordrops.com

Refund policy

We want you to be 100% happy with your purchase and that's why we are proud to offer our 30-day satisfaction guarantee on all orders. We pride ourselves on good old fashion customer service and we believe in treating every single customer as we would want to be treated ourselves.

Short and simple

We understand that ordering online from a company you've not used before can sometimes be a cause for concern, so we've made sure our refund policy is as straightforward and generous as possible.

Our 30-Day Satisfaction Guarantee

We are proud to offer a 100% money-back guarantee if you're not satisfied with your order or if your items are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

There are just a few things we request:

• You must tell us that you wish to have a refund within 30 days of receiving your order
• You must return the product to us within 14 days of letting us know you wish to have a refund

Hassle-free returns

If you do need to return an item to us, please get in touch with your order number and we'll give you all the details you need. Customers will be responsible for paying return shipping costs and you will need to provide proof of your return. Once this has been received we will issue you a full refund on your order and this typically takes around 10 days to arrive in your account.

We've worked hard to make our returns process as quick, easy and stress-free as possible.

For any questions please contact support@trycolordrops.com

Send the return to the following address:

colordrops
E-Mail: support@trycolordrops.com

Privacy Policy

This Privacy Policy describes how colordrops (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify

Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Facebook Ads

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information on our website.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information on our website.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Currency

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@trycolordrops.com

colordrops
Email: support@trycolordrops.com

Terms of service

Last Updated: October 4, 2025

Welcome to trycolordrops.com, operated by colordrops. By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.

1. General Information

This website is operated by colordrops. These Terms of Use are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.

2. Use of the Website

The website is provided exclusively for personal, non-commercial use. You may browse designs, vote on submissions, post comments, and place orders. Use of the website for commercial purposes without our written permission is not permitted.

You are not permitted to reproduce, modify, distribute, or commercially exploit any content from the website without authorization. Uploading or submitting content that infringes the intellectual property rights of others is strictly prohibited. The website may not be used in any manner that violates applicable laws or regulations.

3. User Accounts and Registration

You must be at least 18 years old to create an account and place orders. Users between the ages of 13 and 17 may use the website only with express consent from a parent or legal guardian.

You are fully responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must inform us immediately if you become aware of any unauthorized use of your account.

When registering, you are required to provide truthful and complete information. You may not create more than one personal account. The use of a username that is vulgar, offensive, infringes trademark rights, or contains the terms "colordrops" or similar designations is not permitted. We reserve the right to suspend or delete accounts without prior notice if these terms are violated.

4. Orders and Payment

A binding purchase agreement between you and colordrops is only formed when we actually ship your order. You will first receive an order confirmation email, which merely confirms that we have received your order. This email does not constitute a binding acceptance of your order. The purchase agreement only becomes effective upon shipment of the goods and the corresponding shipping confirmation.

All prices shown on the website include applicable value-added tax. We reserve the right to change prices at any time, although the prices valid at the time of order placement will apply to contracts already concluded. We accept common credit and debit cards as payment methods. Payment authorization occurs at the time the order is placed, and we conduct standard checks to ensure sufficient funds are available.

We make every effort to ship your order within the delivery timeframes indicated on the website, but we accept no liability for delays beyond our reasonable control. This applies particularly to delays caused by postal service providers, customs authorities, or other external factors.

Items may be returned to us within 14 days of receipt, provided they are in perfect, unworn condition. In this case, you will receive store credit equal to the original purchase price. Cash refunds or refunds to your payment method are not provided. Store credit may be used for future purchases on trycolordrops.com.

5. Intellectual Property

All rights to the design, text, graphics, logos, software, and other content of the website belong to colordrops unless expressly stated otherwise. Any use, reproduction, modification, or commercial exploitation of this content without our express written permission is prohibited and may result in legal consequences.

When you upload or submit designs to the website, you assume full responsibility for this content. You expressly and bindingly guarantee that you own or have properly licensed all necessary rights to the design. You confirm that the design does not infringe any copyrights, trademark rights, personality rights, or other rights of third parties. You warrant that you have all necessary permissions and that your design is entirely your own work or that you are authorized to submit it.

By uploading designs, you automatically grant colordrops a non-exclusive, worldwide, perpetual, fully paid, royalty-free license to use, reproduce, display, distribute, and market your designs. This license includes use on the website, in marketing materials, on social media, in catalogs, and in any other media that colordrops deems appropriate. You retain ownership of your designs but grant us comprehensive usage rights.

6. Liability and Indemnification

colordrops is not liable for indirect, incidental, special, or consequential damages arising from the use or unavailability of the website. This includes, but is not limited to, data loss, lost profits, business interruptions, loss of business opportunities, or other economic damages. Our liability is generally limited to cases of willful intent and gross negligence.

We accept no liability for delays or failures resulting from force majeure, natural events, strikes, labor disputes, technical problems, internet outages, power failures, or other circumstances beyond our reasonable control.

You hereby irrevocably agree to fully indemnify and hold harmless colordrops, its owners, employees, agents, partners, and affiliated companies from all claims, demands, lawsuits, losses, damages, costs, and expenses, including reasonable attorney and court fees. This obligation applies to all claims arising from the following circumstances:

• Your use of the website
• Your violation of these Terms of Use
• Content that you upload or submit to the website
• Any infringement of copyrights, trademark rights, personality rights, or other intellectual property rights of third parties through your uploaded designs or content

You are fully and solely responsible for any legal disputes caused by your uploaded content. In the event of a lawsuit, legal dispute, or regulatory investigation arising from your content, you bear all costs, damages, and expenses incurred by colordrops as a result. You agree to fully cooperate in the defense against such claims upon request by colordrops.

7. Website Availability

colordrops reserves the right to discontinue, modify, expand, or restrict the website or parts thereof at any time, temporarily or permanently. This may occur with or without prior notice and is entirely at our discretion.

We are not liable for unavailability of the website, technical problems, data loss, interruptions, or other impairments resulting from maintenance work, technical malfunctions, server failures, or other reasons. The website may be temporarily unavailable for scheduled or unscheduled maintenance, and we accept no responsibility for any inconvenience or economic disadvantages resulting therefrom.

8. Changes to Terms of Use

We expressly reserve the right to change, supplement, update, or modify these Terms of Use at any time. Changes will be published on the website and marked by a clearly visible "Updated" icon next to the Terms of Use link for a period of one month from the date of the change.

It is your sole responsibility to regularly review the Terms of Use and stay informed of changes. Your continued use of the website after publication of changes constitutes express and binding acceptance of the modified terms. If you do not agree with modified terms, you must immediately cease using the website.

9. Severability Clause

Should any provision of these Terms of Use be or become wholly or partially invalid, illegal, or unenforceable, the remaining provisions shall remain completely unaffected and retain their validity. In place of the invalid or unenforceable provision, a valid and enforceable provision shall apply that comes closest to the economic purpose and intention of the invalid provision.

10. Entire Agreement

These Terms of Use, together with our Privacy Policy and our Copyright Policy, constitute the entire agreement between you and colordrops and supersede all prior oral or written agreements. Amendments or additions to this agreement require written form to be effective.

11. Contact

If you have questions about these Terms of Use or about using the website, please contact us at:

Email: support@trycolordrops.com